Benchmark Systems is Acquired by AntWorks

Benchmark Systems is delighted to announce our acquisition by AntWorks, Inc., a global organization focused on providing technology and business process management services headquartered out of Singapore.     About AntWorks   Antworks, founded in 2015, by technology and outsourcing veterans Asheesh Mehra and Govind Sandhu, specializes in providing solutions primarily to the financial and healthcare sectors through two delivery models – BPaaS and TaaS. The company has a global presence with offices in Qatar, London, Mumbai, and Singapore. AntWorks also has an operational 200-seat delivery centre in Pune, India. “This acquisition helps us make deep inroads into doctors’ practices and ambulatory care, as well as gives us an onshore delivery centre,” said Mehra, who prior to setting up AntWorks, headed information technology giant Infosys Technologies’ BPO operations in the Asia Pacific, Japan and Middle East regions. The unique selling proposition (USP) of the company is its customer-centric approach. Driven by the principle of customer first, the mission statement of AntWorks is: Maintain zero distance from customers to enable faster and fearless delivery of fresh technology and business processes, thereby making AntWorks an integral part of the customer’s organization. The company is driven by three key principles: Fresh, Fearless, and Fast. For more information on AntWorks please visit Ant.Works.     The Acquisition   Benchmark Systems has sought out this sale because we believe that it will not only help in growing our organization, but will also enhance the quality and functionality of the products and services in use by our customers today. In addition, we look forward to offering additional products and services in the future with the guidance and direction from AntWorks. “We...

Superior Support – Behind the Scenes

If you know anything about AntWorks Healthcare, you know that we have the best support team there is – really, we do. You can read for yourself on our Software Advice Profile Reviews. Many of you only know our team from behind a desk phone and since they are so special, we want to give you a chance to get to know them a little better. Our Support Team Manager, Brandon Cyrus has taken the time to give each member of their team a superlatives along with some other fun facts about our AntWorks Healthcare Support Team.  Enjoy! How many combined years of experience does the team have? 112 years What is the biggest accomplishment the team has accomplished together? Providing world class customer service to our clients every single day. There are times when circumstances could cause the team to unravel, but they consistently pull together as a unit, they don’t allow themselves to get overly frustrated or panic, and it’s all in the name of easing any fears customers have and helping them through any and all crises. Who has the coolest hobby? Many members of the team have some fun or interesting or inspiring things that they do outside of the AntWorks building, but by far the COOLEST is the quarter-scale, fully-operational, remote control Grave Digger monster truck that Kevin Holmlund built from scratch! Interested?  You should be!  Follow him on YouTube at ‘rcWizzard’ to see all the videos of this amazing piece of hard work! What is your favorite aspect of the EHR software? The ability to customize just about anything and everything to meet...

Software Solutions for Orthopedic Practices

AntWorks Healthcare focuses on making the entire experience smooth. Don’t believe us? Hear from Janine at Carolina Breast and Oncology: “I have been through an EHR and PM transition with EPIC and it was extremely rough. AntWorks conversion was so much easier. Your company does a very good job. I can see why AntWorks is ranked so high in customer service.”   In addition to easy transition, AntWorks Healthcare offers Orthopedics: Over 100 Pre-Designed Templates for Orthopedics Radiology Orders/Image Management and PACS/Device Integration Workers Comp Case Management Integrated Portal with Referral and Patient Consult with Document Signature Our integrated EHR and PM means information can be typed or scanned in once, and be fluid throughout the system.  AntWorks’ fully certified software is equipped with employee and patient portals and is connected to our Provider App allowing you, as the provider, to connect to different levels of the healthcare system. The Provider Mobile App is freshly updated with features requested by our customers. Healthcare needs flexibility, you need flexibility – so AntWorks brought it.   When assistance is needed, you won’t talk to a recording or someone with a script – AntWorks Healthcare believes in the personal touch of real support personnel who walk with you through each step of the process. To prove it, we have a 5-Star rating on Software Advice.   “I like the customer service. We get support and our problems solved very quickly. We switched from paper to electronic charts and we caught on fast.” Patsy, Kentucky Orthopedic Clinic   We would love to chat about options, or you can sign up for a...

Does Your Ob|Gyn Software Have This?

Here at AntWorks Healthcare, we have created software specifically for Obstetrics and Gynecology Practices. Our award-winning Solutions Suite of PM, EHR, and RCM are created to streamline processes allowing you to focus more on your patients without the piles of paperwork. AntWorks offers pre-designed templates built by Ob|Gyn specialists and are available for further customizations catering to your needs. These templates include the ACOG form, tracking patients through their antepartum and postpartum process.   In addition, AntWorks Offers: Comprehensive Clinical Content for Quick Charting Document Management & Educational Materials for Ob|Gyn eRx and Medicare Incentive Reporting Lab and Pathology Interface with Quest, Labcorp and Many Others Standardized Ob|Gyn Procedure Notes   Bonus: AntWorks provides live training and implementation in which we assign a specialist to you and your practice. Read about it here.   Need more?  All we have to say is: 5-Star Rated Support Staff. When assistance is needed, AntWorks Healthcare believes in live support to walk with you through each step of the process. This is why we have a 5-Star rating on Software Advice.   “I’m kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests.” Dr. Berg, Healthline Medical Group   If you’re interested in learning more, sign up for a demo...

AntWorks for Family Practice | Family Medicine

According to MD Magazine, Family Practice is ranked #1 for the most in-demand specialty. From one top industry performer to another, AntWorks commends you. As the #1 “most in-demand specialty”,  you deserve the best software and so do your patients. Which is why we would love to give you a quick tour of the AntWorks Healthcare solutions suite for Family Practice specialties. Our array of PM, EHR, and RCM services won’t just keep your practice running, we’ll keep you leading the pack. Among Family Practice doctors, our ‘patient forms’ are a major hit! For EHR users, go ahead and toss out the clipboards and paperwork! With Patient Forms the patient would fill out their information online before coming in and that information would be automatically pulled into the EHR system. Save time and money all while using fresh, fearless technology. AntWorks Healthcare offers fully certified software and fully equipped to help you successfully participate in MIPS certifications. We offer custom reporting, claim tracking, physician, employee and patient portals, and our Provider App is freshly updated with features requested by our customers. AntWorks Healthcare strives every day to streamline service to bring cost-saving efficiency to your practice’s doorstep. With our five-star rated support staff, we are here for you! You can check out a free demo of our Family Practice software here! “Whenever I have a question or need help the customer service staff quickly contact me and provide expect help and assistance until the problem is resolved.” Mary Beth, Wiggington Road Family Practice...

AntWorks for Pediatrics

At AntWorks, we work with many Pediatricians, so we know that you need a flexible software suite – which is why we created our Pediatric suite for doctors just like you. Our suite of EHR, PM, and Billing services is a flexible and robust suite and can be completely customized to your wants and needs. From our array of software services, a few of our Pediatric amenities include: Customized Reporting Mobile-Friendly Interfaces Online Portals Intelligence Infused Verification Systems Our software is fully certified, with over 100 pre-designed templates for Pediatrics. We offer AAP development guidelines, CDC growth charts, vaccination management, lab interfaces, and appointment reminders. Amongst Pediatricians, our biggest hit is our “Doctors Forms”, in which we created a workflow that is contained to one page to save you time while you work with patients. You can check out a free demo of our Pediatric software here! “We’ve had a wonderful experience with this product. We love the product’s functionality, ease of use, and layout. The high level of customer service is also a plus.” Danny, Comprehensive Pediatrics...

HfS recognizes AntWorks as “The Most Innovative RPA Provider”.

Here’s why. The term Robotic Process Automation (RPA) has been disrupting the role of technology at enterprises across the world. It is fast replacing humans in performing repetitive and menial tasks, helping clinics and hospitals to deliver better patient care, and even taking on customer facing roles to offer fresh, convenient and delightful user experiences. While the concept of RPA may appear complex to many, the benefits of this platform are far greater than any other innovation in digitization. Today, there are several players in the RPA market offering multiple solutions for diverse industries. But, in a world thriving with potential and competition what drives AntWorks forward? How does it adapt? And more importantly, what makes it unique? Well, these are some of the questions we had asked ourselves before entering the RPA race and the recent recognition from Horses for Sources (HfS), the leading analyst authority and global community for business operations and IT services, is the result of our innovations set in the right direction. At AntWorks, we are all about helping organizations tap the power of technology to go beyond planning, organizing, allocating, directing and controlling their functions, thanks to new-age devices, better connectivity and boom in data portability. This inspired us to develop an end-to- end RPA solution powered by Artificial Intelligence, Cognitive Computing and Fractal Science, which offers all the building blocks needed for an organization’s automation and transformation journey. Imagine a scenario where a small software bot is able to manage global operations, log events and initiate the required response in real-time from any remote location. Such a bot, in effect can support...

Are you settling with Your current PM and EHR software because you’re scared of the Training and Implementation of another software?

Being in healthcare technology for 39 years, we know how it goes when providers decide to make decisions solely on price and not consider options that provide the most value to them and their staff. The largest differentiator for AntWorks Healthcare in these circumstances is always going to be service. First, look at the implementation plan; are they putting the expectation on the practice to do the setup and configuration items and then promising to “walk you through it?” The old saying of “if it sounds too good to be true, it usually is” certainly applies here. Sure, they may offer free implementation and support services or give video training modules and pdf resources to learn the system on your own, but doesn’t having a live implementation specialist with you every step of the way seem less painful? Vendors offering cheaper models can rarely offer same day service. From both an implementation and a support point of view, if you have questions, you may get a response in a couple days. I have even seen companies that offer completely free implementation & training for 90 days; stay away! Not only are you paying for it in your monthly subscription, but with their service model, one can rarely finish an implementation in that period, leading to additional costs being passed on after that period. Some vendors will make you register for training sessions and it’s not the 1 on 1 personal training that you would get through the AntWorks implementation. From the project kick-off through the go-live and on, our clients are given complete access to their Training & Implementation...

It truly was a matter of luck. Complete luck, with no other explanation.

Let me paint a picture: It was my junior year of college and I had no career direction or any idea what I wanted to do after graduation. I headed to one of my favorite professor’s office to ask a few questions, and before I could get a word in he said “Do you want a cool internship for the fall?” Next thing I know, I am in a conference room wearing jeans and a polo shirt talking over my resume with 2 representatives from Benchmark-Systems. I was completely unprepared to interview on that day, but to my surprise, it went exceptionally well; we talked about skills I had acquired over the years and what I had been involved in at school. I was able to be completely transparent in that I had no idea what I wanted for my career. I walked out of the room dumbfounded by how personable and genuine these people were, and was eager to hear back as to what the next steps might be. Fast forward 4 months and it’s the fall semester of my senior year and I am starting my Sales & Marketing Internship with Benchmark-Systems. I did not have much experience in sales or marketing, but I was certainly willing to give it a shot and see how things went. Immediately, not only did this internship have me stepping out of my comfort zone to do lead generation and run marketing campaigns, but I was able to gain my first-ever experience in a corporate culture. It was nothing like what I expected; it was actually fun! We had a few...

AntWorks Healthcare was just recently endowed the honor of being named a Leader on the 2017 FrontRunners quadrant for mental health software for EMR!

This is good, right? Very much so! Let’s take a look at what this award means for our company. First, every product must pass strict entry requirements. They are all scanned for a minimum rating score and minimum reviews. They must offer a core set of functions to their clients such as charting, order entry, and decision support. From there, these 150 products compete to become the top scorers and only the best come out with their name on the quadrant. FrontRunners evaluates software products for top-performing qualities. In this case, 150 products were put in a pot and assessed for capability and value in the Mental Health EMR software field. Every product that comes out on top offers a balance of capability and value such as how much the product can do and whether they’re worth the price/cost. This balance is held high by top contenders and makes them stand out in the market for small business software success. The scores are based mostly on reviews of the product made by real users of the software. The rest of the score is determined by product performance details such as the different features they offer and how many customers they have. To become a Leader on FrontRunners quadrant, a product must be all-around strong offering a wide range of features and highly valued by customers. Being named a Leader in Mental Health EMR Software is an achievement for multifaceted products to shine We are honored to be a named a leader in this specialty, as this is a very dominant chronic condition in the US, and we believe in...

“But we’ve always done it this way before….”

Sometimes called “the seven most expensive words in business”, this phrase is one that seems to be the chief operating philosophy of many organizations, including the business side of your medical practice.  At its root is the general fear of change and the comfort we all seem to take from familiar things.  The other phrase you might hear related to this same idea is the old “if it ain’t broke, don’t fix it” line, which again is about not making changes because things are “good enough”.  Of course the problem with these mindsets is there are binary – either something is fine/working or it is a complete disaster/broken.  The truth is much more nuanced. Take the business side of running your medical practice.  You are making appointments, seeing patients, sending out claims, depositing insurance checks, doing follow up, billing patients, giving financial reports to the doctor and have been doing those tasks for years.  Your practice is still in business, so clearly whatever you are doing isn’t broken right?  The actual answer is most likely a resounding “maybe”. Yes, you are making appointments, but how often do patients miss their appointments and available time on your doctor’s scheduled goes unused?  Or how long does a patient typically have to sit in the waiting room before the doctor sees them (or complains to the front desk staff and storms out)?  How often do elderly patients need help filling out paperwork for ten minutes just to get checked in?  What percent of your copayments are being collected at the check in window?  How many claims are getting rejected due to insurance...